Shipping & Delivery
How much do you charge for delivery?
N. Island - $9.50
S. Island - $12.50
We reserve the right to charge additional freight where required.
When will I receive my order?
After your order has been submitted, it will take 3-5 business days for unbranded promotional items and 7-10 business days for branded promotional items barring any unforeseen circumstances.
What is your returns policy?
We are unable to accept returns. If your order has a fault, was incorrectly supplied, or damaged caused by us, you have 7 days from the date of delivery to notify us of the problem. We will endeavour to replace the defective item/s in a timely manner.
Cancellation & Amendments
Can I cancel my order?
To amend or reject an order prior to production, you must provide written notice to us. You will be liable for any administration charges including freight and/or restocking associated with your order. We may refuse cancellation or amendment to orders already approved into production. You will be liable for any product, administration and freight charges associated with your order.
Can I request a product sample?
Samples may be issued on loan and must be returned in original packaged condition within 7 days at your expense. After this time any items not returned or returned damaged will be invoiced to you.
What forms of payment do you accept?
We accept bank transfers or credit card payments.
When is payment due?
All new customers are required to pay before goods will be shipped. Existing customers who have an account with us pay on terms - the 20th of the month.
What files do I need to provide?
1. Illustrator EPS or AI File (PDF or JPG: Embroidery Only)
2. All fonts converted to outlines
3. Pantone PMS colours supplied
What printing options do you provide?
You can check out our range of printing options here.Got another question?